Privacy Policy

At BE GAIA, we take our customers’ privacy and security seriously. We are committed to protecting your privacy and security and to complying with the Australian Privacy Principles in the Australian Privacy Act.

The purpose of this Privacy Policy is to outline the personal information collected by us and the use of such information. The Privacy Policy applies to the BE GAIA website, social media, market stalls and other services.

AGE OF MAJORITY CONSENT

1. You are at least the age of majority in your state or territory of residence in Australia, or;
2. You are the age of majority in your state or territory of residence in Australia, and;
3. You have given us your consent to allow any of your minor dependents to use the BE GAIA website.

THIRD-PARTY SERVICES

BE GAIA engages with a range of third-party providers. In general, the third-party providers used by BE GAIA will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.

Once you leave BE GAIA website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics: Our store uses Google Analytics to help us learn about store visits and the pages being viewed. 

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from BE GAIA, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How does BE GAIA get customers’ consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How can customers withdraw their consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you or to use or disclosure your information, at any time, by contacting us at hello@begaia.com.au.

DISCLOSURE

If BE GAIA is required by law or if you violate our Terms of Service, we may disclose your personal information.

SECURITY

To protect your personal information, BE GAIA takes precautions and follows industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SHOPIFY & PAYMENT

BE GAIA shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data, however your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). After the purchase is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service and Privacy & Data Protection (https://www.shopify.com/legal).

COOKIES

BE GAIA uses cookie tools that enables us to operate an efficient service and track customers behaviour patterns when they visit BE GAIA website. The main cookie tools BE GAIA uses are:

Site functionality cookie tools – allow BE GAIA’s customers to navigate our website and use features like ‘add to cart’.

Site analytics cookie tools – allow BE GAIA to measure and analyse how our customers use our website, to improve its functionality and our customers shopping experience.

Targeting or advertising cookie tools – used to deliver marketing and advertising materials that are relevant to our customers. These tools also limit the number of times a customer sees an ad and help us measure the effectiveness of our marketing campaigns.

By using the BE GAIA website, you agree to us placing these cookie tools on your device and accessing them when you visit our website in the future. You can modify the settings on your device to prevent cookie use. Please note, by disabling cookies, your user experience may be affected.

CHANGES TO THIS PRIVACY POLICY

BE GAIA reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on BE GAIA website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If BE GAIA is acquired or merged with another company, your information may be transferred to the new partners or owners, so that BE GAIA can continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at juliana@begaia.com.au.